Privacy policy
Privacy Policy
Mardana ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Information We Collect
When you place an order or interact with our store, we may collect:
- Name, phone number, email address, and delivery address
- Order details and purchase history
- Payment information (processed securely; we do not store card details)
- Browsing data via cookies and analytics tools
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Confirm orders and provide customer support
- Send order updates and, with your consent, promotional offers
- Improve our products, website, and service
Sharing Your Information
We do not sell or rent your personal information. We only share it with:
- Courier and delivery partners (to fulfil your order)
- Payment processors (to complete transactions)
- Service providers who help us operate the store, under confidentiality obligations
- Authorities where required by law
Cookies
Our website uses cookies to enhance your browsing experience and analyse traffic. You can disable cookies in your browser settings, though some features may not work properly.
Data Security
We take reasonable measures to protect your information from unauthorised access, loss, or misuse. However, no online transmission is 100% secure.
Your Rights
You may request to access, update, or delete your personal information by contacting us at [email].
Marketing Communications
You can opt out of promotional messages at any time by replying STOP or contacting us.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page.
For any privacy concerns, contact us at [email] or [phone number], [business address].